Frequently Asked Questions
We're here to help you and your companions. Find answers to our most common queries below.
Shipping & Delivery
Where do you ship?
PetLuvo currently ships within the United States only. We do not offer international shipping at this time.
How long will my order take to arrive?
Most orders are processed within 1–3 business days. Once shipped, delivery typically takes 3–7 business days within the US, depending on your location and carrier.
Returns & Refunds
What is your return policy?
If something isn't quite right, you can request a return within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.
How do I start a return?
Contact us with your order number and reason for return. Our team will share simple instructions and a return address if your item qualifies.
Orders & Tracking
How do I track my order?
Once your order ships, you'll receive a tracking link by email. You can use it anytime to follow your package's progress.
My order is delayed—what should I do?
If your order hasn't arrived within the expected 3–7 business days after shipping, reach out to us with your order number and we'll investigate with the carrier.
Payments & Security
What payment methods do you accept?
We accept major credit and debit cards and other secure payment options like PayPal (where available).
Is my payment information secure?
Yes. PetLuvo uses secure, encrypted checkout to help protect your personal and payment information.
Product & Care
Do you offer medical or veterinary advice?
No. We're here to help with product guidance, but we don't provide medical or veterinary advice. Always consult your vet for health-related questions.
Still have questions?
Our pet care team is here to help.